Help Center
Frequently Asked Questions
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General questions
How to place an order?
To place an order, please contact us through our website's contact form, via email or WhatsApp/Telegram. Describe the details of your project, including any existing 3D models or a description of what you wish to create. We will discuss your requirements and offer the most suitable solutions.
What file formats can be sent for quotation?
We accept 3D model files in formats such as *.stl, *.obj, *.3mf, *.svg, *.amf, *.spt, *.step, etc., as well as CAD application drawings, scanned drawings, and photographs. You can also provide a detailed description of the item you need manufactured, and we may already have a solution for you.
What determines the cost?
The cost is determined by several factors: the complexity of the project, the physical dimensions and configuration of the object, the materials used, the time required to complete your project, and additional services like modeling (design), 3D scanning, post-processing, etc.
Is there a minimum order amount?
Yes, we have minimum order amounts:
- 3D Printing — ₪200;
- 3D Scanning — ₪500.
For other services, there is no minimum amount.
How does the work process unfold?
The process begins with an initial consultation where we discuss your project and its requirements. We then move to the planning stage, calculating the timelines and costs. Once all the project details are agreed upon, we proceed with its implementation.
Delivery and payment
We offer a variety of delivery options, including courier service and self-pickup. Orders can be paid for online through our website or via bank transfer. All details and terms of payment and delivery will be provided during the order agreement process.
Order acceptance
Upon completion of the order, we conduct a thorough quality check. You may inspect and accept the order upon delivery or at our office. Should there be any discrepancies, we are prepared to promptly rectify them.
Data confidentiality
We assure complete confidentiality and security of all provided data in compliance with the laws of the State of Israel. All projects and personal information of clients are securely protected and not disclosed to third parties without your permission or a court order.
3D Printing
What is 3D printing?
3D printing is the process of creating three-dimensional objects from digital models using specialized equipment (printers). The printer layers materials, layer by layer, to create a physical object.
Can I provide my own 3D model for printing?
Yes, you can provide your 3D model. We accept files in various formats, such as STL, OBJ, 3MF, among others.
What if I don't have a 3D file?
If you don't have a 3D file, we can make one for you. For this, you'll need to provide us with one of these:
- the technical drawing of the part (which will include 3D modeling services);
- the original part you want to manufacture (which will include 3D scanning and modeling services);
- a damaged part with as many elements as possible (which will include restoration, 3D scanning, and modeling services).
In any case, we'll strive to assist you.
Which material is best suited for my model?
Currently, there is a vast array of materials for general and engineering purposes. The choice of material depends entirely on the purpose of the product and its operating conditions. Our specialists are always ready to help you in choosing and proposing the optimal solution.
How much will printing my model(s) cost?
There is no universal price. The printing cost is calculated based on the print volume and model configuration, material and its consumption, and the manufacturing technology.
What guarantees do I have that my part will meet my requirements?
We strictly adhere to our customers' requirements for mechanical characteristics and accuracy of the product.
If the product differs from the agreed requirements for any reason, we will correct the defect free of charge. If during the operation of the product, the customer needs to change the geometry and/or mechanical properties of the product, these works are carried out for an additional fee.
What is the turnaround time for an order?
The manufacturing speed depends entirely on the part itself, its dimensions, geometric complexity, and the required quantity. Printing a part with dimensions of 200 x 200 x 200 mm using standard materials and a ready, correct 3D model typically takes 3-5 working days, depending on the printers' workload. There is a service for urgent manufacturing for an additional fee.
What are the delivery options for the order?
For orders within Israel we offer shipping through Israel Post or via a Courier Service.
3D Scanning
What is 3D scanning and how does it work?
3D scanning is the process of creating a three-dimensional model of a physical object using a specialized scanner. The scanner emits beams of visible and invisible spectra, captures the reflected data, and specialized software constructs point arrays from which an accurate 3D model is created.
What objects can be scanned?
We can scan virtually any object: from small details and sculptures to large machines, spaces, and buildings.
What is the advantage of 3D scanning over traditional photography?
3D scanning creates an exact three-dimensional model of an object, including its size and shape, allowing for more precise study, modification, and use of objects for various purposes.
What materials can be scanned?
We work with a variety of materials, including plastic, metal, stone, wood, and more.
In which industries is 3D scanning used?
3D scanning is used in medicine, architecture, manufacturing, art, scientific research, and other industries.
What is the purpose of 3D scanning for engineers and architects?
For engineers and architects, 3D scanning helps create accurate models of components and entire engineering systems, architectural elements, and buildings, which speeds up and facilitates the design process.
Can I receive files after 3D scanning?
Yes, we provide you with files in various formats, which can be used for 3D printing, modeling, and other purposes.
How much does the 3D scanning service cost?
The cost depends on the complexity of the scanning object, its shape, dimensions, and the materials it is made of. Contact us for a personalized estimate
What are the turnaround times for a 3D scanning order?
Turnaround times depend on the complexity and volume of scanning. Small objects can typically be scanned in a few hours, while larger projects may take several days or more.
3D Modeling
What is 3D modeling?
3D modeling is the process of creating three-dimensional digital models of objects, components, or systems using specialized software.
What is 3D modeling used for?
3D modeling is employed in various fields, including engineering design, architecture, design, the gaming industry, education, and medicine, for creating visualizations, prototypes, animations, and much more.
Can you create animations based on 3D models?
Currently, we do not offer services for creating animations based on 3D models.
What are the project timelines for 3D modeling?
Project timelines vary based on the complexity of the project. During the initial consultation, we offer a time estimate of the time required to complete the order.
What file formats do you provide upon project completion?
We provide clients with 3D models in standard formats such as .obj, .stl, and others.
How much does the 3D modeling service cost?
The cost depends on the complexity of the project and the client's requirements. Contact us for an estimate for your model.
Can you assist with 3D printing my model?
Yes, we can print your 3D model and create its physical prototype.
Prototyping
What is prototyping?
Prototyping is the process of creating a working model of a product or its part to evaluate its functionality and design before starting mass production or for its presentation.
Why do I need a prototype?
A prototype helps to validate the idea, identify errors, present the product to clients and investors, and accelerates the development process.
What are the advantages of prototyping before starting mass production?
Prototyping allows for the detection and correction of errors and shortcomings, saving time and resources in the future. Additionally, it aids in attracting investments.
What is the cost of creating a prototype?
The cost of a prototype depends on its complexity, materials, and the time spent on development. We are ready to assess the prototype after reviewing your technical specifications.
How long does it take to create a prototype?
The time to create a prototype depends on the complexity and volume of work. We strive to minimize the duration while maintaining the quality of work.
What materials are used for manufacturing the prototype?
We use various materials, including plastics, photopolymer resins, standard metal assemblies, and others, depending on the requirements for the prototype.
Can I make changes to the prototype after its creation?
Yes, you can make changes to the prototype after its creation to improve its functionality and appearance, which will be reflected in the final project cost.
What are the confidentiality guarantees for my project?
We guarantee absolute confidentiality of your projects and data, strictly adhering to Israeli legislation. You can find additional information about confidentiality in the "Privacy Policy" section of our website. Your ideas will remain secure!
Can you assist in further production after creating the prototype?
Yes, we can assist you with small-scale production of your product.
Reverse Engineering
What is reverse engineering?
Reverse engineering is the process of analyzing and studying existing products or components to create a detailed understanding of their operation and structure. It involves creating accurate digital models for subsequent use in modification, repair, or creation of new products.
What are the benefits of reverse engineering?
Reverse engineering offers the following benefits:
- the ability to restore lost or obsolete parts;
- modification and improvement of existing products;
- creation of backward-compatible components;
- analysis of competitive products to enhance one’s own developments;
- developing solutions for updating and maintaining older technology.
What tools are used in reverse engineering?
Specialized tools are used in reverse engineering, such as 3D scanners, CAD software (computer-aided design programs), analyzers, research equipment, and software for data processing.
In which fields is reverse engineering applied?
Reverse engineering is used in numerous fields, including:
- industrial manufacturing;
- automotive industry;
- medical equipment;
- aviation and aerospace industry;
- education and scientific research;
- restoration of cultural values.
What data is needed to start the reverse engineering process?
Physical samples or objects to be analyzed are required to start the reverse engineering process. Technical specifications and original drawings (if available) are also beneficial.
What are the timelines for completing reverse engineering projects?
Timelines depend on the complexity of the project and the availability of source data.
